About

Operating Mode is a newsletter about redesigning organisations for AI.

Most companies have introduced AI into organisations designed before it existed. The tools are new; the roles, team structures and decision rights around them are largely unchanged. My argument is that this mismatch, more than the technology itself, is what limits the return companies get from AI. This newsletter is where I test that argument and work through what follows from it.

The focus is the organisation rather than the technology: how work is divided between people and AI, where decisions sit, and how teams are sized and measured when part of the work no longer needs a person. Together, these make up the operating model. Much of what’s written about it stays at the level of frameworks. I’m interested in the practical choices leaders actually face.

Operating Mode is free.